MTNL Broadband – Latest Plans & Customer Care In 2023

MTNL Broadband – Latest Plans & Customer Care In 2023

MTNL Broadband – Latest Plans & Customer Care In 2022

mtnl broadband

Mahanagar Telephone Limited, known as MTNL, was incorporated by the Government of India (GOI) in April 1986. The GOI, at that time was looking at raising the bar of telecom services in the country’s key metro cities Delhi and Mumbai. MTNL has been a retro telecom service provider for many Indians. According to Statista, the company had 2.17 million wireless subscribers in Delhi and 1 million GSM users in Mumbai.

MTNL Broadband Plans In Delhi & Mumbai

MTNL offers exclusive broadband services in Delhi and Mumbai. Let us look at the broadband plans offered in Delhi and Mumbai.

MTNL Broadband Plans in Delhi

Below is a list of all the MTNL broadband plans available to the dwellers in Delhi.

Plan NameMonthly Charge

(in Rs.)

Upload speedRevised Fair Data Usage per month (GB)Post-FUP SpeedFree Calls per month


Rs 699512 kbps4001Mbps
  • Unlimited free calls on MTNL (Delhi and Mumbai) N/W
  • 100 calls on other N/Ws


Rs 849512 kbps6001Mbps
  • Unlimited free calls on MTNL (Delhi and Mumbai) N/W
  • 100 calls on other N/Ws


Rs 999512 kbps650

(Closed for fresh bookings)

  • Unlimited free calls on MTNL (Delhi and Mumbai) N/W
  • 150 calls on other N/Ws


Rs 1099512 kbps7501MbpsUnlimited calls on all networks(Local + STD)


Rs 1299512 kbps1000

(Closed for fresh bookings)

1MbpsUnlimited calls to all networks(Local + STD)


Rs 1449768 kbps12001MbpsUnlimited calls to all networks(Local + STD)


Rs 1999768 kbps15001MbpsUnlimited calls to all networks(Local + STD)
Freedom ULD


Rs 22991Mbps1800

(Closed for fresh bookings)

2MbpsUnlimited calls to all networks(Local + STD)
TriB UL data-3499 comboRs 36991MbpsUnlimitedN/AUnlimited calls to all networks(Local + STD)

MTNL Broadband Prepaid Voucher In Delhi

MTNL Delhi region has now introduced one Broadband Prepaid Voucher for its broadband connection.

Here are the details of this broadband plan:

PREPD 100Rs 10012 GB15 days

Additional Charges include:

  • Installation & Testing- Rs 500/-
  • Wi-Fi modem- Rs 250/-

MTNL Broadband Plans in Mumbai

MTNL Internet plans in Mumbai range between Rs. 600 and Rs. 7999 a month. While some plans offer a minimum of 110 GB of data, others offer high-end data of 7500 GB. In addition, some plans have speeds as low as 6 Mbps, while others have 100 Mbps.

MTNL Mumbai Broadband Services include:

  1. Postpaid broadband services
  2. Prepaid broadband services

MTNL Postpaid Broadband Services In Mumbai

Let us look at these MTNL recharge plans now:

MTNL Broadband Monthly Unlimited Plans
Plan NameData LimitPlan CostSpeedPost FUP Usage Speed
BB-600-6M160 GBRs 6006 MBPS1 MBPS
BB-600-8M140 GBRs 6008 MBPS1 MBPS
BB-600-10M130 GBRs 60010 MBPS1 MBPS
BB-600-12M110 GBRs 60012 MBPS1 MBPS
BB-600-50M150 GBRs 60050 MBPS2 MBPS
BB-600-100M130 GBRs 600100 MBPS2 MBPS
BB-800-6M290 GBRs 8006 MBPS1 MBPS
BB-800-8M240 GBRs 8008 MBPS1 MBPS
BB-800-10M190 GBRs 80010 MBPS1 MBPS
BB-800-12M170 GBRs 80012 MBPS1 MBPS
BB-800-50M220* GBRs 80050 MBPS2 MBPS
BB-800-100M200* GBRs 800100 MBPS2 MBPS
BB-1000-6M460 GBRs 10006 MBPS1 MBPS
BB-1000-8M380 GBRs 10008 MBPS1 MBPS
BB-1000-10M310 GBRs 100010 MBPS1 MBPS
BB-1000-12M280 GBRs 100012 MBPS1 MBPS
BB-1000-14M260 GBRs 100014 MBPS1 MBPS
BB-1000-16M240 GBRs 100016 MBPS1 MBPS
BB-1000-50M350 GBRs 100050 MBPS2 MBPS
BB-1000-100M300 GBRs 1000100 MBPS2 MBPS
BB-1200-6M610 GBRs 12006 MBPS1 MBPS
BB-1200-8M500 GBRs 12008 MBPS1 MBPS
BB-1200-10M430 GBRs 120010 MBPS1 MBPS
BB-1200-12M380 GBRs 120012 MBPS1 MBPS
BB-1200-14M360 GBRs 120014 MBPS1 MBPS
BB-1200-16M340 GBRs 120016 MBPS1 MBPS
BB-1200-50M500* GBRs 120050 MBPS2 MBPS
BB-1200-100M400* GBRs 1200100 MBPS2 MBPS
BB-1500-6M900 GBRs 15006 MBPS1 MBPS
BB-1500-8M770 GBRs 15008 MBPS1 MBPS
BB-1500-10M700 GBRs 150010 MBPS1 MBPS
BB-1500-12M630 GBRs 150012 MBPS1 MBPS
BB-1500-14M600 GBRs 150014 MBPS1 MBPS
BB-1500-16M580 GBRs 150016 MBPS1 MBPS
BB-1500-50M650* GBRs 150050 MBPS2 MBPS
BB-1500-100M550* GBRs 1500100 MBPS2 MBPS
BB-2000-6M1350 GBRs 20006 MBPS2 MBPS
BB-2000-8M1250 GBRs 20008 MBPS2 MBPS
BB-2000-10M1190 GBRs 200010 MBPS2 MBPS
BB-2000-12M1110 GBRs 200012 MBPS2 MBPS
BB-2000-14M1050 GBRs 200014 MBPS2 MBPS
BB-2000-16M1000 GBRs 200016 MBPS2 MBPS
BB-2000-50M1250* GBRs 200050 MBPS2 MBPS
BB-2000-100M1000* GBRs 2000100 MBPS2 MBPS
BB-3999-50M3300* GBRs 399950 MBPS5 MBPS
BB-3999-100M3000* GBRs 3999100 MBPS5 MBPS
BB-4999-50M4500 GBRs 499950 MBPS5 MBPS
BB-4999-100M4000 GBRs 4999100 MBPS5 MBPS
BB-7999-50M7500* GBRs 799950 MBPS5 MBPS
BB-7999-100M7000* GBRs 7999100 MBPS5 MBPS
MTNL Broadband Truly Unlimited Plans
Plan NameBB-UL-8M-ComboBB-UL-12M-Combo
Monthly RentRs 1,599/-Rs 1,799/-
FUP QuotaUnlimited Free
Download SpeedUp To 8 MbpsUpTo 12 Mbps
Upload SpeedUp To 1 MbpsUpTo 1 Mbps
Benefits (Free Voice)500 Calls & Unlimited on MTNL(Mumbai/Delhi) Network
MTNL Broadband Budget Non-Combo Plan
Plan NameDSL 330* (Non-Combo)
Service Charges Per MonthRs 330/-
FUP Quota Per Month60 GB
Download SpeedUp To 6 Mbps till FUP & 256 Kbps afterwards
Upload SpeedUp To 768 Kbps till FUP & 256 Kbps afterwards
Voice ChargesAs per your opted Landline Plan

MTNL Broadband Prepaid Vouchers In Mumbai

MTNL offers prepaid broadband service to users on their existing Landline copper infrastructure. There is a grace period of 30 days after which your account will be suspended. Once you have taken the MTNL prepaid plan, you cannot migrate to another plan till the validity is over.

Here is the list of the Mumbai MTNL Broadband Prepaid Vouchers:

PlanPriceSpeedValidityFree Usage
Prepaid Voucher 499Rs 499upto 2Mbps1 month1.3 GB
Prepaid Voucher 1499Rs 1499upto 2Mbps3 months5 GB
Prepaid Voucher 3999Rs 3999upto 2Mbps1 year15 GB
Prepaid Voucher 5999Rs 5999upto 2Mbps1 year25 GB

Additional charges for taking MTNL broadband prepaid include:

  • Installation & Activation -Rs 300/-
  • Normal Modem- Rs 1000/-
  • Wireless Modem- Rs 1700/-

The company’s financial audit reports for FY 2019-20 recorded a total liabilities of Rs. 30,242 crore. Early 2021 witnessed speculations around the merger of BSNL and MTNL. However, the latest reports have confirmed a deferment of the BSNL-MTNL merger owing to financial reasons.

What’s The Difference? Broadband Vs Fiber!

How To Make MTNL Bill Payment

It is quite easy to make your MTNL Bill payment online through the MTNL website.

Here are the steps you need to follow:

  1. Go To
  2. Enter Your Landline Number or Registered Mobile Number
  3. Click the PAY button to go to the Payment options

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How To Check MTNL Internet Usage

Here are the steps to follow to check your internet usage:

  1. Visit
  2. Enter your MTNL Login credentials-Username & Password
  3. Click LOGIN
  4. Go To Usage Information under Menu
  5. You will get the MTNL internet usage details

MTNL Selfcare Portal MTNL Selfcare Portal allows you to check your billing history and perform transactions at ease at

How To Take The MTNL Speed Test

If you want to test your internet speed, MTNL website has an option that you can utilise:

  1. Visit
  2. Follow the instructions given on the page to get your results.

If you have any concerns about the speed test, you can always contact them at:

  1. Email: [email protected]
  2. 1504 (toll free)/23359272

How To Contact MTNL Customer Care

Let’s take a look at how to contact MTNL customer care in both regions:

  • MTNL Customer Care -Delhi Region
  • MTNL Customer Care -Mumbai Region

MTNL Broadband Complaint Procedure: Delhi Users

Follow the below easy steps to complain about your broadband connection:

  • Open your browser and visit
  • Look for the ‘Broadband’ option and hover the cursor over it.
  • Next, press the ‘Broadband Complaint Booking’ option
  • You will now have to feed in your telephone number
  • Now comes the tricky part – go ahead and select the ‘Complaint Type.’ It could range between
    • Password / VMAC Problem,
    • Some Sites Not Open,
    • Static IP Problem,
    • Email Problem,
    • Speed Problem,
    • ADSL Unstable,
    • ADSL Down,
    • CPE Faulty,
    • Adaptor Faulty,
    • WiFi Access Problem,
    • Misc/BB Test Desk
  • At last, feed in your registered mobile number, enter the security key and submit your complaint.

Here is all the information you’ll need to lodge Delhi MTNL complaints regarding your services:

MTNL Customer Care -Delhi Region
Complaint TypeFrom MTNL NetworkFrom Any Other Network
Broadband Email Helplinehelpdesk. [email protected]
GSM Consumer Care15031800111503
GSM General Information Number15031800111503
MTNL Broadband / ADSL Internet Services150422221504
FTTH Complaint1507011 22221507
MTNL Newsline011-24078888 for Hindi
011-24079999 for Helpline
MTNL Infoline011 24076666 for Hindi
011 24077777 for Helpline
Changed Number Enquiry Service1951 / 1952
Fault Repair Service011 2198

MTNL Broadband Complaint Procedure: Mumbai Users

Follow the below easy steps to complain about your broadband connection:

  • Visit the MTNL self-care complaint portal.
  • Next, select the ‘Complaint Booking’ option.
  • Now, feed in your Triband, Landline, or FTTH Number.
  • Look for ‘View Details’ on your screen.
  • Choose the ‘Landline or Broadband’ option, and then pick your complaint type.
  • Your complaint type can range between:
    • Deadline,
    • Instrument Type, or
    • Miscellaneous
  • Finally, press on the ‘Select’ option, and don’t forget to save the complaint number on a notepad.

Here is all the information you’ll need to lodge MTNL complaints regarding your services:

MTNL Customer Care- Mumbai Region
MTNL Complaint TypeFrom MTNL NetworkFrom Any Other Network
Online Bill Payment Issues (On Working hours 10 AM to 17.30Hrs)022-22073976
[email protected]
GSM98690 12345
Basic Services1500 / 1501Email at [email protected]
Customer Care for

Toll-Free Number Services

Technical Assistance

for Toll-Free Services

Complaint Booking

for Toll-Free Services

1800 22 3322

Milestones in The History Of MTNL

MTNL has come a long way since its inception. We have listed down the main milestones achieved here:

  • 1986: Incorporation by the Government of India
  • 1987: Large-scale introduction of the push-button telephone that made the dialing process way easy!
  • 1992: Introduction of voice mail services
  • 1996: Introduction of Integrated Services Digital Network (ISDN)
  • 1997: Introduction of WLL (Wireless in Local Loop) in Delhi
  • 1998: Launching of India’s first toll-free service in Delhi
  • 1999: Introduction of Internet services
  • 2000: Incorporation of MTNL’s wholly-owned subsidiary, Millenium Telecom Limited
  • 2001: Launching of Dolphin, GSM cellular mobile services; Listing in the New York Stock Exchange
  • 2002: Announcement of WLL in Mumbai; Launching of ‘Trump,’ prepaid cellular card in Delhi and Mumbai
  • 2003: Announcement of free incoming calls; Introduction of CDMA 1X2000 technology
  • 2004: Entering into a strategic alliance with BSNL; unveiling value-added services for Landline—using Mumbaikars; expansion of GSM and CDMA capacity by 80,000 lines each; Launching WiFi and digital certification services.
  • 2005: Launching of broadband services; rolling out of Rs. 1000 crore 3G services tender.
  • 2009: Launching of 3G services in Mumbai
  • 2014: Raising of Rs. 1500 crore through bond sales

We hope this article provided the information you were looking for about MTNL. With its long history, MTNL has been serving a huge part of the Indian population till date. Let’s look forward to seeing what their future endeavours will bring forth. Stay tuned with Selectra to know more updates!

Frequently Asked Questions

Can I use my existing modem for broadband connection?

No, your existing modem will be suitable for dial-up internet connections only. You need to get a ADSL Modem for broadband connections. You can contact the MTNL customer care to buy one.

Where can I get my username and password?

Your username is the existing telephone number on which you have a broadband connection. The password will be provided by MTNL.

Can I get MTNL connections in South India?

No, MTNL is available only in Delhi and Mmumbai.

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