MTNL Broadband – Latest Plans & Customer Care In 2022
Mahanagar Telephone Limited, known as MTNL, was incorporated by the Government of India (GOI) in April 1986. The GOI, at that time was looking at raising the bar of telecom services in the country’s key metro cities Delhi and Mumbai. MTNL has been a retro telecom service provider for many Indians. According to Statista, the company had 2.17 million wireless subscribers in Delhi and 1 million GSM users in Mumbai.
MTNL Broadband Plans In Delhi & Mumbai
MTNL offers exclusive broadband services in Delhi and Mumbai. Let us look at the broadband plans offered in Delhi and Mumbai.
MTNL Broadband Plans in Delhi
Below is a list of all the MTNL broadband plans available to the dwellers in Delhi.
Plan Name | Monthly Charge (in Rs.) | Upload speed | Revised Fair Data Usage per month (GB) | Post-FUP Speed | Free Calls per month |
---|---|---|---|---|---|
Freedom ULD-699 | Rs 699 | 512 kbps | 400 | 1Mbps |
|
Freedom ULD-849 | Rs 849 | 512 kbps | 600 | 1Mbps |
|
Freedom ULD-999 | Rs 999 | 512 kbps | 650 (Closed for fresh bookings) | 1Mbps |
|
Freedom ULD-1099 | Rs 1099 | 512 kbps | 750 | 1Mbps | Unlimited calls on all networks(Local + STD) |
Freedom ULD-1299 | Rs 1299 | 512 kbps | 1000 (Closed for fresh bookings) | 1Mbps | Unlimited calls to all networks(Local + STD) |
Freedom ULD-1449 | Rs 1449 | 768 kbps | 1200 | 1Mbps | Unlimited calls to all networks(Local + STD) |
Freedom ULD-1999 | Rs 1999 | 768 kbps | 1500 | 1Mbps | Unlimited calls to all networks(Local + STD) |
Freedom ULD 2299-Combo | Rs 2299 | 1Mbps | 1800 (Closed for fresh bookings) | 2Mbps | Unlimited calls to all networks(Local + STD) |
TriB UL data-3499 combo | Rs 3699 | 1Mbps | Unlimited | N/A | Unlimited calls to all networks(Local + STD) |
MTNL Broadband Prepaid Voucher In Delhi
MTNL Delhi region has now introduced one Broadband Prepaid Voucher for its broadband connection.
Here are the details of this broadband plan:
Plan | Price | Data | Validity |
---|---|---|---|
PREPD 100 | Rs 100 | 12 GB | 15 days |
Additional Charges include:
- Installation & Testing- Rs 500/-
- Wi-Fi modem- Rs 250/-
MTNL Broadband Plans in Mumbai
MTNL Internet plans in Mumbai range between Rs. 600 and Rs. 7999 a month. While some plans offer a minimum of 110 GB of data, others offer high-end data of 7500 GB. In addition, some plans have speeds as low as 6 Mbps, while others have 100 Mbps.
MTNL Mumbai Broadband Services include:
- Postpaid broadband services
- Prepaid broadband services
MTNL Postpaid Broadband Services In Mumbai
Let us look at these MTNL recharge plans now:
Plan Name | Data Limit | Plan Cost | Speed | Post FUP Usage Speed |
---|---|---|---|---|
BB-600-6M | 160 GB | Rs 600 | 6 MBPS | 1 MBPS |
BB-600-8M | 140 GB | Rs 600 | 8 MBPS | 1 MBPS |
BB-600-10M | 130 GB | Rs 600 | 10 MBPS | 1 MBPS |
BB-600-12M | 110 GB | Rs 600 | 12 MBPS | 1 MBPS |
BB-600-50M | 150 GB | Rs 600 | 50 MBPS | 2 MBPS |
BB-600-100M | 130 GB | Rs 600 | 100 MBPS | 2 MBPS |
BB-800-6M | 290 GB | Rs 800 | 6 MBPS | 1 MBPS |
BB-800-8M | 240 GB | Rs 800 | 8 MBPS | 1 MBPS |
BB-800-10M | 190 GB | Rs 800 | 10 MBPS | 1 MBPS |
BB-800-12M | 170 GB | Rs 800 | 12 MBPS | 1 MBPS |
BB-800-50M | 220* GB | Rs 800 | 50 MBPS | 2 MBPS |
BB-800-100M | 200* GB | Rs 800 | 100 MBPS | 2 MBPS |
BB-1000-6M | 460 GB | Rs 1000 | 6 MBPS | 1 MBPS |
BB-1000-8M | 380 GB | Rs 1000 | 8 MBPS | 1 MBPS |
BB-1000-10M | 310 GB | Rs 1000 | 10 MBPS | 1 MBPS |
BB-1000-12M | 280 GB | Rs 1000 | 12 MBPS | 1 MBPS |
BB-1000-14M | 260 GB | Rs 1000 | 14 MBPS | 1 MBPS |
BB-1000-16M | 240 GB | Rs 1000 | 16 MBPS | 1 MBPS |
BB-1000-50M | 350 GB | Rs 1000 | 50 MBPS | 2 MBPS |
BB-1000-100M | 300 GB | Rs 1000 | 100 MBPS | 2 MBPS |
BB-1200-6M | 610 GB | Rs 1200 | 6 MBPS | 1 MBPS |
BB-1200-8M | 500 GB | Rs 1200 | 8 MBPS | 1 MBPS |
BB-1200-10M | 430 GB | Rs 1200 | 10 MBPS | 1 MBPS |
BB-1200-12M | 380 GB | Rs 1200 | 12 MBPS | 1 MBPS |
BB-1200-14M | 360 GB | Rs 1200 | 14 MBPS | 1 MBPS |
BB-1200-16M | 340 GB | Rs 1200 | 16 MBPS | 1 MBPS |
BB-1200-50M | 500* GB | Rs 1200 | 50 MBPS | 2 MBPS |
BB-1200-100M | 400* GB | Rs 1200 | 100 MBPS | 2 MBPS |
BB-1500-6M | 900 GB | Rs 1500 | 6 MBPS | 1 MBPS |
BB-1500-8M | 770 GB | Rs 1500 | 8 MBPS | 1 MBPS |
BB-1500-10M | 700 GB | Rs 1500 | 10 MBPS | 1 MBPS |
BB-1500-12M | 630 GB | Rs 1500 | 12 MBPS | 1 MBPS |
BB-1500-14M | 600 GB | Rs 1500 | 14 MBPS | 1 MBPS |
BB-1500-16M | 580 GB | Rs 1500 | 16 MBPS | 1 MBPS |
BB-1500-50M | 650* GB | Rs 1500 | 50 MBPS | 2 MBPS |
BB-1500-100M | 550* GB | Rs 1500 | 100 MBPS | 2 MBPS |
BB-2000-6M | 1350 GB | Rs 2000 | 6 MBPS | 2 MBPS |
BB-2000-8M | 1250 GB | Rs 2000 | 8 MBPS | 2 MBPS |
BB-2000-10M | 1190 GB | Rs 2000 | 10 MBPS | 2 MBPS |
BB-2000-12M | 1110 GB | Rs 2000 | 12 MBPS | 2 MBPS |
BB-2000-14M | 1050 GB | Rs 2000 | 14 MBPS | 2 MBPS |
BB-2000-16M | 1000 GB | Rs 2000 | 16 MBPS | 2 MBPS |
BB-2000-50M | 1250* GB | Rs 2000 | 50 MBPS | 2 MBPS |
BB-2000-100M | 1000* GB | Rs 2000 | 100 MBPS | 2 MBPS |
BB-3999-50M | 3300* GB | Rs 3999 | 50 MBPS | 5 MBPS |
BB-3999-100M | 3000* GB | Rs 3999 | 100 MBPS | 5 MBPS |
BB-4999-50M | 4500 GB | Rs 4999 | 50 MBPS | 5 MBPS |
BB-4999-100M | 4000 GB | Rs 4999 | 100 MBPS | 5 MBPS |
BB-7999-50M | 7500* GB | Rs 7999 | 50 MBPS | 5 MBPS |
BB-7999-100M | 7000* GB | Rs 7999 | 100 MBPS | 5 MBPS |
Plan Name | BB-UL-8M-Combo | BB-UL-12M-Combo |
---|---|---|
Monthly Rent | Rs 1,599/- | Rs 1,799/- |
FUP Quota | Unlimited Free | |
Download Speed | Up To 8 Mbps | UpTo 12 Mbps |
Upload Speed | Up To 1 Mbps | UpTo 1 Mbps |
Benefits (Free Voice) | 500 Calls & Unlimited on MTNL(Mumbai/Delhi) Network |
Plan Name | DSL 330* (Non-Combo) |
---|---|
Service Charges Per Month | Rs 330/- |
FUP Quota Per Month | 60 GB |
Download Speed | Up To 6 Mbps till FUP & 256 Kbps afterwards |
Upload Speed | Up To 768 Kbps till FUP & 256 Kbps afterwards |
Voice Charges | As per your opted Landline Plan |
MTNL Broadband Prepaid Vouchers In Mumbai
MTNL offers prepaid broadband service to users on their existing Landline copper infrastructure. There is a grace period of 30 days after which your account will be suspended. Once you have taken the MTNL prepaid plan, you cannot migrate to another plan till the validity is over.
Here is the list of the Mumbai MTNL Broadband Prepaid Vouchers:
Plan | Price | Speed | Validity | Free Usage |
---|---|---|---|---|
Prepaid Voucher 499 | Rs 499 | upto 2Mbps | 1 month | 1.3 GB |
Prepaid Voucher 1499 | Rs 1499 | upto 2Mbps | 3 months | 5 GB |
Prepaid Voucher 3999 | Rs 3999 | upto 2Mbps | 1 year | 15 GB |
Prepaid Voucher 5999 | Rs 5999 | upto 2Mbps | 1 year | 25 GB |
Additional charges for taking MTNL broadband prepaid include:
- Installation & Activation -Rs 300/-
- Normal Modem- Rs 1000/-
- Wireless Modem- Rs 1700/-
The company’s financial audit reports for FY 2019-20 recorded a total liabilities of Rs. 30,242 crore. Early 2021 witnessed speculations around the merger of BSNL and MTNL. However, the latest reports have confirmed a deferment of the BSNL-MTNL merger owing to financial reasons.
How To Make MTNL Bill Payment
It is quite easy to make your MTNL Bill payment online through the MTNL website.
Here are the steps you need to follow:
- Go To https://billcare.mtnl.net.in/
- Enter Your Landline Number or Registered Mobile Number
- Click the PAY button to go to the Payment options
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How To Check MTNL Internet Usage
Here are the steps to follow to check your internet usage:
- Visit https://register.mtnl.net.in
- Enter your MTNL Login credentials-Username & Password
- Click LOGIN
- Go To Usage Information under Menu
- You will get the MTNL internet usage details
MTNL Selfcare Portal MTNL Selfcare Portal allows you to check your billing history and perform transactions at ease at https://billcare.mtnl.net.in/
How To Take The MTNL Speed Test
If you want to test your internet speed, MTNL website has an option that you can utilise:
- Visit http://register.bol.net.in/mtnlportal/dsl/tester.jsp
- Follow the instructions given on the page to get your results.
If you have any concerns about the speed test, you can always contact them at:
- Email: [email protected]
- 1504 (toll free)/23359272
How To Contact MTNL Customer Care
Let’s take a look at how to contact MTNL customer care in both regions:
- MTNL Customer Care -Delhi Region
- MTNL Customer Care -Mumbai Region
MTNL Broadband Complaint Procedure: Delhi Users
Follow the below easy steps to complain about your broadband connection:
- Open your browser and visit MTNLdelhi.in
- Look for the ‘Broadband’ option and hover the cursor over it.
- Next, press the ‘Broadband Complaint Booking’ option
- You will now have to feed in your telephone number
- Now comes the tricky part – go ahead and select the ‘Complaint Type.’ It could range between
- Password / VMAC Problem,
- Some Sites Not Open,
- Static IP Problem,
- Email Problem,
- Speed Problem,
- ADSL Unstable,
- ADSL Down,
- CPE Faulty,
- Adaptor Faulty,
- WiFi Access Problem,
- Misc/BB Test Desk
- At last, feed in your registered mobile number, enter the security key and submit your complaint.
Here is all the information you’ll need to lodge Delhi MTNL complaints regarding your services:
Complaint Type | From MTNL Network | From Any Other Network |
---|---|---|
Broadband Email Helpline | helpdesk. [email protected] | – |
GSM Consumer Care | 1503 | 1800111503 |
GSM General Information Number | 1503 | 1800111503 |
MTNL Broadband / ADSL Internet Services | 1504 | 22221504 |
FTTH Complaint | 1507 | 011 22221507 |
MTNL Newsline | — | 011-24078888 for Hindi |
011-24079999 for Helpline | ||
MTNL Infoline | — | 011 24076666 for Hindi |
011 24077777 for Helpline | ||
Changed Number Enquiry Service | 1951 / 1952 | — |
Fault Repair Service | 011 2198 | — |
MTNL Broadband Complaint Procedure: Mumbai Users
Follow the below easy steps to complain about your broadband connection:
- Visit the MTNL self-care complaint portal.
- Next, select the ‘Complaint Booking’ option.
- Now, feed in your Triband, Landline, or FTTH Number.
- Look for ‘View Details’ on your screen.
- Choose the ‘Landline or Broadband’ option, and then pick your complaint type.
- Your complaint type can range between:
- Deadline,
- Instrument Type, or
- Miscellaneous
- Finally, press on the ‘Select’ option, and don’t forget to save the complaint number on a notepad.
Here is all the information you’ll need to lodge MTNL complaints regarding your services:
MTNL Complaint Type | From MTNL Network | From Any Other Network |
---|---|---|
Online Bill Payment Issues (On Working hours 10 AM to 17.30Hrs) | — | 022-22073976 |
022-22035017 | ||
[email protected] | ||
GSM | — | 98690 12345 |
Basic Services | 1500 / 1501 | Email at [email protected] |
Customer Care for Toll-Free Number Services | — | 1800222992 |
Technical Assistance for Toll-Free Services | — | 1860-222-6789 |
022-24327002 | ||
022-24382486 | ||
Complaint Booking for Toll-Free Services | — | 1800 22 3322 |
Milestones in The History Of MTNL
MTNL has come a long way since its inception. We have listed down the main milestones achieved here:
- 1986: Incorporation by the Government of India
- 1987: Large-scale introduction of the push-button telephone that made the dialing process way easy!
- 1992: Introduction of voice mail services
- 1996: Introduction of Integrated Services Digital Network (ISDN)
- 1997: Introduction of WLL (Wireless in Local Loop) in Delhi
- 1998: Launching of India’s first toll-free service in Delhi
- 1999: Introduction of Internet services
- 2000: Incorporation of MTNL’s wholly-owned subsidiary, Millenium Telecom Limited
- 2001: Launching of Dolphin, GSM cellular mobile services; Listing in the New York Stock Exchange
- 2002: Announcement of WLL in Mumbai; Launching of ‘Trump,’ prepaid cellular card in Delhi and Mumbai
- 2003: Announcement of free incoming calls; Introduction of CDMA 1X2000 technology
- 2004: Entering into a strategic alliance with BSNL; unveiling value-added services for Landline—using Mumbaikars; expansion of GSM and CDMA capacity by 80,000 lines each; Launching WiFi and digital certification services.
- 2005: Launching of broadband services; rolling out of Rs. 1000 crore 3G services tender.
- 2009: Launching of 3G services in Mumbai
- 2014: Raising of Rs. 1500 crore through bond sales
We hope this article provided the information you were looking for about MTNL. With its long history, MTNL has been serving a huge part of the Indian population till date. Let’s look forward to seeing what their future endeavours will bring forth. Stay tuned with Selectra to know more updates!
Frequently Asked Questions
Can I use my existing modem for broadband connection?
No, your existing modem will be suitable for dial-up internet connections only. You need to get a ADSL Modem for broadband connections. You can contact the MTNL customer care to buy one.
Where can I get my username and password?
Your username is the existing telephone number on which you have a broadband connection. The password will be provided by MTNL.
Can I get MTNL connections in South India?
No, MTNL is available only in Delhi and Mmumbai.