Den Digital Cable TV: Features, Set-Top Box & Customer Care Contact
Den Networks Ltd (DNL) is one of the largest national cable television companies in India. DNL’s mission is to continue providing the highest quality and most innovative services through superior customer care, technical innovation and market leadership.
Den Digital Cable TV:Pause, Record and Play
Founded in October 2007, Den Networks is India’s largest national level MSO (Multi System Operator) offering DTH services , broadband and other services to users. It was acquired by Reliance Industries in 2018 with 66% stake in the company.
DEN Cable TV offer an unforgettable Digital TV experience to its customers. You can now enjoy more than 400 + channels in 450 + cities and across genres with amazing picture quality and seamless connectivity. Pay less and enjoy entertainment like never before!
They are providing cable television services in the National Capital Region of Delhi, and states of Uttar Pradesh, Karnataka, Maharashtra, Gujarat, Rajasthan, Haryana, Kerala, West Bengal, Jharkhand, Bihar, Madhya Pradesh, as well as Uttarakhand.
Get a New Den Cable TV Connection
You could get the DEN Cable TV Connection by going to your local cable operator or just visit the official website www.dennetworks.com. Follow the 4 steps:
- Select your set-top box type
- Select your channel package
- Click on “Book Now”
- Make the payment
Features of Den Cable TV
Below listed are the features offered by Den Cable TV:
- Play, Record and Pause Live content
- Rewind forward upto 64X
- Schedule future recording
- Series recording
- Supports recording up to 1 TB
- Watch Music, Photo & Movies stored in External HDD
- 16:9 aspect ratio
- 1080i resolution
- Auto Standby – saves energy
- Parental lock
- Program synopsis
- Favorite channels: Check Den Cable TV Channel List
- Block channels
DEN Digital Cable TV Set-Top Box
DEN currently offers two types of Set-top boxes. Along, you will find the cable TV DEN set-top box price with respect to different schemes.
- DEN HD PVR LITE
- DEN SD
DEN STB HD PVR Lite
DEN Cable TV provides new connections or upgrades existing Set-top boxes with the DEN STB HD PVR Lite. This version includes a slew of new features, including the ability to play/pause live video and rewind up to 64 times. To plan future recordings, Recording capacity of up to 1 TB at 1080i resolution is supported.
Watch music, photos, and movies stored on an external hard drive, and schedule future recordings. Auto-Standby – conserves electricity. Parental control, Program summary, favorite channels, blocked channels, games, series recording, and so on.
DEN SD Set-Top-Box
The DEN SD Set-top-box includes features such as 500 channel support, auto standby – consume less energy, parental control, program summary, favorite channels, games, and so on.
|Type of Set-Top Box||Price|
|Standard Definition||Rs. 900|
|High Definition||Rs. 1250|
The Set-top box bought within this scheme is tax-inclusive and will henceforth be serviced in compliance with the appropriate provisions as recommended in relevant tariff orders issued from time to time by the Telecom Regulatory Authority of India (TRAI). The STB shall have at least a one-year warranty, and the client shall retain ownership of the STB.
|Type of Set-Top Box||Price||Security Deposit|
|Standard Definition||Rs. 75||Refundable security deposit of Rs. 800|
|High Definition||Rs. 100||Refundable security deposit of Rs. 1200|
STB rented within this scheme must be serviced in compliance with the appropriate provisions outlined in TRAI’s applied tariff instructions from time to time. The STB will always be the asset of DEN. Taxes are not included in any rental scheme amounts. After three years from the date of STB setup, the overall security deposit will be reimbursed to the Paying member, with no deductions.
STB installed or chosen under this scheme will always be the property of DEN. DEN will therefore be able to charge a Customer for any repair/maintenance/replacement jobs completed by DEN/its LCOs and/or throughout its licensed agencies in relation to STB repair, maintenance, or replacement within this scheme.
DEN STB remote may be obtained for Rs. 150/- as additional charges
MYDEN Mobile App
MYDEN is the authorized mobile app created by DEN Network that allows customers to pick their preferred channel or channel bundles supplied by DEN or TV Broadcasters. On February 6, 2019, the latest edition 1.6 of MYDen App was published.
Install the DEN Cable TV App “MYDEN” from the Google Play Store. Thereafter, you may use your mobile OTP to log into the system, verify your account, and select the package you wish to watch.
With MYDEN now you can:
- View your account details
- Choose your packages & modify. Handy information about packages
- Give package modification request
DEN Cable TV Customer Care Contact
DEN Cable is India’s biggest CABLE TV Distributor. Customers facing difficulties with their CABLE TV assistance, set-top-box, recharging or adding a new channel, disconnecting a channel, closing their cable account, or switching to DEN Cable TV should contact customer support.
You may either file an online complaint or call the DEN Cable TV Network’s toll-free hotline 24 hours a day, seven days a week.
- DEN Cable TV Toll-free Customer Service Helpline: 1800 – 419 – 2020
- DEN Cable TV Phone Number: 0120 – 440 – 2240 (Open 365 days every year from 8 a.m. to 12 a.m.)
- Email-Id: [email protected]
If there is an escalation, contact the nodal officer at [email protected]
Furthermore, if you have any queries or concerns, you can use the added information given below:
|State||Nodal Officer / Grievance Officers Details||Address||Contact Number||Contact Email|
|HARYANA||Deepak Dubey||Plot No – 236,1st Floor, Okhla Industrial Area, Phase- 3, New Delhi-110020||011-71522200||[email protected]|
|DELHI AND NCR||Sourav Roy Choudhary||Plot No -236 Okhla Industrial Estate, Phase-Ill, New Delhi-110020.||120-6175028||[email protected]|
|GUJARAT||Jayesh K Desai||4th Floor,” C” Block, Manubhai Tower, Opp. M.S.University, Sayajigunj, Baroda, Gujarat -390005||0265-2362236||[email protected]|
|KARNATAKA||Kishore KP||Plot Number 25, (Old 1030),3rd Floor, Dr. Rajkumar Road, 4th Block, Rajajinagar, Bengaluru – 560010. (Landmark: Above Yamaha Showroom/Opp. Abhimani Vasathi Hotel)||080-42950107||[email protected]|
|KERALA||Mr. Vinesh||Dr: Koshys Arcade, 2nd floor, Plot no 153/8, A2, Opp. Oberon mall bypass, Edappally, Kochi, Kerala – 682024||0484-4074930||[email protected]|
|MAHARASHTRA||Rohit Kanitkar||802-806, Haware Infotech Park, Sec -30 /A, Vashi, Navi Mumbai -400703, Opposite Inorbit Mall.||022-20870451 /52||[email protected]|
|MADHYA PRADESH||Deepak Dubey||Plot No – 236,1st Floor, Okhla Industrial Area, Phase- 3, New Delhi-110020||011-71522200||[email protected]|
|UTTAR PRADESH||Shamim Akhtar||1st & 2nd Floor, Sri Raj Complex, 8 B.N Road, Kaisharbad, Lucknow, Uttar Pradesh- 226001.||0522-4076502||[email protected]|
|WEST BENGAL||Ms. Mousumi Saha||86A, Topsia Road,2nd Floor, Haute Street Building, Kolkata- 700046||033-69451305||[email protected]|
|RAJASTHAN||Sourav Roy Choudhary||Plot No -236 Okhla Industrial Estate, Phase-III, New Delhi-110020.||120-6175028||[email protected]|
|UTTARAKHAND||Anshul Agarwal||Haridwar Road, Near Bata Showroom, Dhrampur Chowk, Dehradun, Uttarakhand||7755001623||[email protected]|
|BIHAR||Sarita Mishra||4th Floor, Anam Plaza, South Of Gandhi Maidan, Near IMA Hall, Patna, Bihar-800001||0612-2323399||[email protected]|
Den Digital Cable TV: Frequently Asked Questions
How to relocate my DEN cable TV connection?
If you ever need to relocate a DEN Cable TV, the DEN Cable Television Network is pleased to help. If you are relocating inside the city, the DEN Local Cable Operator will assist you in relocating your current cable television connection. The Customer must be a current DEN Cable TV subscriber.
DEN cable shifting guidelines:
- You must have a working DEN Cable Connection.
- The two locations must be in the same city.
- The new place should be within the DEN Cable Network service region.
- There has to be a local cable company.
Please keep in mind that you will need to make a new connection if you relocate to a different city. You could also register fresh connection requests online. The security deposit is refunded in accordance with DEN regulations.
How to recharge your DEN HD set-top box?
There are multiple ways to recharge your DEN HD set-top box. You can either visit their website or use third-party apps.
How do I activate a channel on the DEN set-top box?
To activate your Set-Top Box, please contact DEN’s Toll Free Customer Care Number at 1800 419 2020 or your local Cable Operator.
Den Digital Cable TV
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