BSNL: History, Data Plans & Customer Care

BSNL: History, Data Plans & Customer Care

BSNL: History, Data Plans & Customer Care

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BSNL is one of India’s most successful and largest mobile and landline network operators. This telecommunications company is supported by the government and has a strong track record in the country even amid the emergence of other private mobile network operators.

Bharat Sanchar Nigam Limited, a leader in landline and broadband services in India, launched mobile services in all BSNL Circles across India in 2002. The service was initially called Cellone and was renamed BSNL Mobile in 2007.

Offering both GSM and CDMA connections, BSNL also provides prepaid and postpaid plans. After its launch, BSNL Mobile Services has sought to keep pace with the changing technologies and competition in the mobile space. Currently, the operator has more than 113 million mobile customers across India and has been a leader in multiple services, and became the first company to offer free roaming services across India.

The History of BSNL

BSNL is India’s oldest communications service provider whose existence dates back to the British era in the 19th century, and it was the first telegraph line in the British era to have been built in 1851, and it had previously been linked to a section of the former Postal and Telegraph Department.

The Government of India turned telecommunications and telegraph services into a company in October 2000 and called it Bharat Sanchar Nigam Limited, which now operates as a fully owned government public sector in the economy, and after the establishment, PSU operated BSNL telegraph services in India until the facilities were shut down in July 2015 by putting a complete end to Telegram services in history.

As of date, BSNL offers multiple telecommunication products and runs a successful mobile network that provides 3G and 4G data plans to almost every region in the country.

BSNL Offerings For Consumers

Products

 BSNL Mobile

BSNL Mobile provides prepaid, postpaid and value-added options such as Free Phone Service (FPH), India Telephone Card (Prepaid Card), Account Card Calling (ACC), Virtual Private Network (VPN), Tele-voting, High Rate Service (PRM). It also provides IPTV, which allows consumers to view TV over the Internet and Voice and Video over the Internet Protocol (VVoIP).

 BSNL Landline

BSNL Landline was launched at the beginning of the 1990s. It was the only fixed-line telecommunications service in the country until the New Telecom Policy was announced by the Telecom Department in 1999. Only the government-owned BSNL and MTNL have been permitted to provide landline telecommunications services via copper wire in India.

BSNL Landline is India’s biggest fixed-line telephone company. It has more than 10,41 million consumers and 49.34% market share in India.

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 BSNL Internet

BSNL is India’s fourth largest ISP, with a presence throughout the region. It also has the largest fiber-based telecommunications network in India, approximately 7.5 lakh kilometers between the four operators in the region.

 BSNL Broadband

BSNL Broadband provides telephone services to corporate users, including MPLS, P2P and Internet leased lines. It offers fixed line and landline networks using CDMA technologies and its own comprehensive fibre optic network. BSNL offers Internet connectivity facilities via dial-up connections as prepaid, NetOne as postpaid, and DataOne as BSNL Broadband.

 Bharat Fiber

Bharat Fiber (FTT) was introduced in February 2019. It provides TV over IP (IPTV), Video On Demand (VoD), Audio On Demand (AoD), Bandwidth On Demand (BoD), Remote Education, Video Conferencing Services, Digital Gaming, Virtual Private LAN services. BSNL said that its large fiber optic network offers fixed connections to provide high-speed broadband from 256 kbit/s to 100 Mbit/s.

 BSNL Wing Services

On 16 August 2018, Bharat Sanchar Nigam Limited unveiled BSNL Wings Services in 22 telecommunications circles where there is no need for SIM card or cable wiring, such as a VoIP service with an app. It provides unlimited free one-year calls in India.

BSNL Mobile Network

Bharat Sanchar Nigam Limited, one of Asia’s largest cellular operators, offers a wide range of telecommunications services in India.

3G Mobile NetworkBSNL Mobile launched 3G services pan India on 27 February 2010. BSNL Mobile already has 3G Roaming coverage in Mumbai & Delhi for other circle users through an arrangement with MTNL, which gives BSNL Mobile a 3G presence in all 22 out of 22 circles in India.

4G Mobile NetworkBSNL Mobile has begun offering 4G connectivity in some of India’s broadband networks. LTE Band 1 has been launched in such telecommunications circles by upgrading the current 3G towers. As part of the renovation package promised by the Government of India, BSNL tendered in April 2020 to purchase tower-related telecommunications equipment for LTE deployment in other bands. The ailing network operator hit another roadblock in the deployment of 4G towers.

Deployment of 4G

The Telecom Equipment Promotion Council (India) reported that BSNL had floated the tender with strict standards that would deter local vendors in the region. In the meantime, no equivalent guidance or instruction has been provided by any federal agency to any private player, resulting in a foul play suspicion. As of now, BSNL is scheduled to deploy 4G networks using 60 percent of its current towers capable of serving LTE.

Currently, BSNL’s top management is in discussions with private network operators such as Airtel India, Vodafone Idea for 4G ICRA to launch LTE services after the 4G tender has been successfully tendered. After that, its own 4G network would be made available. BSNL has launched VoLTE networks in circles where it provides its 4G services.

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The Coverage of BSNL In India

BSNL provides good coverage pan India, especially in the rural areas. BSNL owns spectrum in 850 MHz, 900 MHz, 1800 MHz, 2100 MHz and 2500 MHz bands across the country. However, despite being one of the first players in India’s telecom industry, the mobile operator hasn’t taken any major strides towards keeping up with the advancing technology.

Analysts point to the typical issues that haunt PSUs – inefficient decision-making, bloated workers with big salary bills but badly qualified to function in a dynamic marketplace, and lack of timely growth and network improvements. For example, the organization had more than a year’s head start to offer 3G networks relative to private competitors because the spectrum had been allocated earlier, but did not cash in on the benefit.

Moreover, as the downturn has been steady over the last 10 years, better consumer service by private operators may also be the cause for BSNL’s decline. The telecom network is up against private carriers that have the new networks and technologies. Unfortunately, BSNL does not have adequate money to protect or hope from the state-run firm in rural areas. This makes it difficult to justify adequate investment to allow it to contend with the new players.

BSNL Plans

Despite having certain coverage and connectivity issues, BSNL is known to provide affordable prepaid and postpaid data plans, which specially cater to the working middle-class sector of the country.

BSNL Prepaid Plans

If you’re looking for a plan that doesn’t bind you to a particular operator and is affordable, then you should consider choosing one of BSNL’s prepaid plans. Here are some of the most popular plans to choose from:

Prepaid Plans

PriceValidityData
₹9718 Days2GB/DAY
₹11826 Days0.5GB/DAY
₹18728 Days2GB/DAY
₹24730 Days3GB/DAY
₹31975 Days10GB

It’s important to note that as BSNL provides its services pan India, it’s regional prepaid plans are likely to change. For example, this telcom provider has different prepaid plans for Andhra Pradesh/Telangana, Assam, Bihar/Jharkhand, Chennai, Delhi/NCR, Gujrat, Haryana, Himachal Pradesh, Jammu & Kashmir, Karnataka, Kerala, Kolkata, Mumbai, Maharashtra/Goa, North East, Madhya Pradesh/Chhattisgarh, Orissa, Punjab, Rajasthan, Tamil Nadu, UP East, UP West/Uttarakhand and West Bengal/Sikkim.

BSNL Postpaid Plans

BSNL postpaid plans are relatively less expensive compared to other mobile operators, however, while other operators have partnered with various streaming sites, BSNL doesn’t offer any special benefits to customers. Here are the top BSNL postpaid plans you can choose from:

Prepaid Plans

PriceFree callsSMSData
₹149100100500MB
₹2251801003000MB
₹3252701007GB
₹399Unlimited10030GB
₹525Unlimited10040GB

BSNL Customer Care

If you have any queries or complaints, you can use the following information to reach out to the BSNL customer care:

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