Airtel Contact: Customer Care Numbers & Helpdesk 2023

Airtel Contact: Customer Care Numbers & Helpdesk 2023

Airtel Contact: Customer Care Numbers & Helpdesk 2023

airtel customer care

Are you looking for help with your Airtel Prepaid and Post-paid Plans? With 24*7 help, customers can easily reach out to Airtel at 121.In the article below, we have gathered all the information about the India customer care numbers and e-mail IDs to help you connect with the right contact.


Did You Know Sunil Bharti Mittal founded Airtel, an Indian telecommunications service provider, in 1995. It is India’s third-largest mobile telephony and second-largest fixed telephony.

Different Ways to Contact with Airtel Customer Care

Every mobile provider has a customer service centre to help users with issues. Usually, customer service can assist customers in a variety of ways, including phone call, live chat and email support.

Airtel Prepaid/ Post-paid Toll-Free Number

Airtel offers their customers toll-free customer service wherein they can easily obtain a product or service-related assistance by calling an customer service representative.

For Airtel complaintsDial 198
For Airtel Queries/RequestsDial 121

Short Codes for Airtel Complaint(s)

Best offer available on your usageDial 121
Start a ServiceSMS START to 121
Stop a ServiceSMS STOP to 121
WhatsAppSend a WhatsApp message to 01647-771212 from your Airtel number
Facebook MessengerClick on http://m.me/airtelbuzz
Smart 1216 (A Visual IVR)Simply dial 1216 and you will receive a link to use the service.

USSD Chatbot

You can use the proable keywords via USSD chatbot to get information about the required services. This can be accomplished if you are a registered user of Airtel mobile services,dial *666# and type your desired service name as listed in the table below.

Single Digit USSD Codes

Check out the list below:

Service NamesSingle Digit USSD
Minutes Bundle*0#
Balance Check/Due Balance*1#
Show own Mobile Number*2#
Data (MB) Check*3#
Internet Pack Purchase*4#
Popular Vas Activation/Deactivation*5#
Know Your Package/Call Tariff*6#
DND (Stop/Start Promotional SMS)*7#
Jhotpot Balance/Air Credit*8#
All VAS Stop Request*9#
Show All Service*123#

To ensure their customers are easily able to reach out to their Airtel customer care executives, Airtel provides several ways to contact them, regardless of what your question or concern or Airtel complaint might be.

Do Not Disturb – Start

Fully blockedSMS Start 0 to 1909
Preference-based – allow SMS for selected preference categorySMS Start to 1909
Preference Category :
1.Banking/Insurance/Financial products/credit cards
2.Real estate
3.Education
4.Health
5.Consumer goods and Automobiles
6.Airtel Communication/Broadcasting/Entertainment/IT
7.Tourism and Leisure

Do Not Disturb – Stop

Fully blockedSMS Stop 0 to 1909
Preference based – block SMS for already selected preference categorySMS Stop to 1909
Preference Category:
1.Banking/Insurance/Financial products/credit cards
2.Real estate 3.Education
4.Health
5.Consumer goods and Automobiles
6.Airtel Communication/Broadcasting/Entertainment/IT
7.Tourism and Leisure

Airtel Complaint: Get Customer Support

To get customer support from the Airtel app, follow the steps given below :

Step 1: Sign in to your Airtel app

Step 2: On the right-hand corner ,cick on the headphones icon.

Step 3: Choose an option from the common queries or select to chat with an Airtel executive

To get customer support from the Airtel website, follow the steps given below :

Step 1: Log in to your Airtel account using your phone number

Step 2: Click on the ‘Contact Us’ option and choose between to chat or request a call-back from an Airtel executive

Airtel Head Office

Bharti Telemedia Limited, Plot No 16, Udhyog Vihar, Phase IV, Airtel Center Gurgaon 122015 Haryana, India

Contact Airtel Customer Care From Overseas

  • For Airtel customers looking over overseas support, dial 111 from your Airtel phone
  • For non-Airtel customers looking over overseas support, dial +234 802 150 0111

Did You Know Airtel Telecommunications ranks amongst the top 3 mobile service providers around the world. It is a trusted provider of ICT services with a global network across the USA, Europe, Africa, Middle East, Asia-Pacific, India, and SAARC regions.

Regional Customer Support For Airtel Customers

As Airtel offers its services to customers across the country, the telecom giant has customised its support as it offers regional support varying across 10 languages. Each region of the country has a different AirtelToll Free number, which is available 24/7. We have listed the numbers for each region below:

  • North Hub: 0124 4448080
  • East Hub: 033 44448080
  • West Hub: 020 44448080
  • South Hub: 080 44448080

Airtel Mobile Customer Helpline Number(s)

To ensure Airtel is able to reach each of its customers in preferable a language that they’re comfortable in, this telecom provider offers a range of Airtel service centre numbers. Depending on your current location, you can call the following number to reach the customer support to settle all Airtel complaints Sim card enquiries etc depending on your current region.

State NamePhone Number
(For Prepaid)
Phone Number
(For Post-paid)
AP and Telangana98490984909849012345
Assam99540995409954012345
Bihar and Jharkhand99340993409934012345
Chennai98941989419840012345
Delhi NCR98101981019810012345
Gujarat98980989809898012345
Haryana98960989609896012345
Himachal Pradesh98160981609816012345
Jammu and Kashmir99060990609906012345
Karnataka98450984509845012345
Kerala98951989519895012345
Kolkata98310983109831012345
MP and Chattisgarh98930989309893012345
Maharashtra and Goa98900989009890012345
Mumbai98920989209892012345
North East98620986209862012345
Orissa99370993709937012345
Punjab98150981509815012345
Rajasthan99500995009829012345
Tamil Nadu98941989419894012345
UP East99351993519935012345
UP West and Uttarakhand98970989709897012345
West Bengal99330993309933012345

Get New Airtel Prepaid Mobile Connection

With Airtel, you can get your new activated prepaid number within a day.

Step 1: Request a door-step KYC

Step 2: Select the pack

Prepaid Pack 1Prepaid Pack 2
PLAN VALUE : Rs. 299
Data: 1.5 GB/day
Truly: Unlimited Calls
Validity: 28 Days
SMS: 100/day
PLAN VALUE : Rs. 479
Data: 1.5 GB/day
Truly: Unlimited Calls
Validity: 56 Days
SMS: 100/day
Additional Benefits:
Apollo 24|7 Circle : 3 Months, at No Cost
Free Hello tunes: Set any song as Hello tune for free
Wynk Music Free: Music, Hellotunes, Live Concerts and Podcasts
Free online courses! :Valid: 1 YEAR from Upskill with Shaw Academy
Get Rs.100 cashback on FASTag: Contactless delivery of FASTag

Step 3: Get activated sim in a day (this facility is limited to certain cities).

Get New Airtel Post-paid Mobile Connection: Avail FREE Sim Delivery!

Airtel post-paid plans are the perfect solution for all your network needs. With tons of perks and benefits, we’ll give your family a single bill and single plan that will save you up to 25% each month. We offer unlimited Local/STD and National Roaming calls, so you can talk as much as you want without worrying about charges. All you have to do is select the plan that best suits your needs and we’ll deliver the sim to your doorstep. So why wait?

Post-paid Pack NameBenefits
Monthly Rental: ₹399Data with Rollover: 40Gb
SMS per day:100
Local/STD and
Roaming Calls
: Unlimited
Amazon Prime: Not Applicable
Netflix: Not Applicable
Disney+ Hotstar: Not Applicable
Handset Protection: Not Applicable
Free Add On: Not Applicable
Monthly Rental: ₹499Data with Rollover:75Gb
SMS per day:100
Local/STD and
Roaming Calls
: Unlimited
Amazon Prime: Yes
Netflix: Not Applicable
Disney+ Hotstar: Yes
Handset Protection: Yes
Free Add On: Not Applicable
Monthly Rental: ₹999Data with Rollover:100
SMS per day:100
Local/STD and
Roaming Calls
: Unlimited
Amazon Prime: Yes
Netflix: Not Applicable
Disney+ Hotstar: Yes
Handset Protection: Yes
Free Add On: 1 Regular+ 3 Family
Monthly Rental: ₹1,199Data with Rollover:150Gb
SMS per day:100
Local/STD and
Roaming Calls
: Unlimited
Amazon Prime: Yes
Netflix: Yes
Disney+ Hotstar: Yes
Handset Protection: Yes
Free Add On: 1 Regular+ 3 Family
Monthly Rental: ₹1,499Data with Rollover: 200 Gb
SMS per day:100
Local/STD and
Roaming Calls
: Unlimited
Amazon Prime: Yes
Netflix: Yes
Disney+ Hotstar: Yes
Handset Protection: Yes
Free Add On: 1 Regular+ 4 Family

Airtel Business Customer Support

As one of India’s leading telecom providers, Airtel offers multiple business solutions that enable businesses to increase connectivity and collaboration for better productivity.

Regardless of how efficient their services are, you could face some challenges or require some information to better the solutions offered by Airtel. In such cases, use the information below to reach out to an Airtel executive:

  • Log in to Airtel’s Enterprise Hub if you’re an existing customer to chat with an executive
  • You can fill out a form and request a callback from an Airtel executive.

Did You Know Airtel serves over 1200 global enterprises, 2000 large and 1 million medium/small businesses across India.

How To Settle Airtel Complaints?

If you are dissatisfied with the resolution given to you by the customer care and wish to appeal further, you can do so by contacting Airtel’s Appellate Officers in your area at any time between 9:30 AM and 6:30 PM, Monday through Friday, using the unique complaint number you received after registering your complaint.

You can file a legal appeal with the Appellate Authority either directly or through email/facsimile /post/in person or through the Airtel consumer care number of the complaint centre.

It’s recommended to keep these pointers in mind while registering a complaint with Airtel’s Appellate Officers:

  • While raising an appeal to the Appellate Authority, the complaint details (Service Request No.) shared by the complaint centre should be available.
  • The appeal should be filed within 90 days of the expiry of the complaint or request a resolution time specified by the complaint centre.
  • The Appellate Authority will provide a Unique Reference Number within 3 days of reporting the issue.

To contact Airtel’s Appellate Officers, please visit the website and click on the relevant sections as given below:

  • Appellate – AIrtel Mobile
  • Appellate – Airtel Broadband or Fixed Line

Moreover, you can also use the information mentioned below, which we have listed based on region:

CircleOfficer NamePhone No.EmailAddress
Bihar and JharkhandMr Ashish Agrawal9934844866[email protected]Bharti Airtel Limited, Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India
AP and TelanganaMs. Manjula Menon9959444865[email protected]Bharti Airtel Limited, Splendid Towers, Opp. Begumpet Police Station, Begumpet, Hyderabad – 500016
AssamMs Mayuri Bharali9957599118[email protected]Bharti Airtel Limited, Bharti House, Six-mile Khanapara, Guwahati – 781022
HaryanaMr Pankaj Mahajan9729044865[email protected]Bharti Airtel Limited, Plot No 41 and 42, Industrial Park, Sector 2, Growth Center, Saha, Distt Ambala, state- Haryana
Jammu and KashmirMr Ankur Arora9797344865[email protected]Bharti Airtel Limited, B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu and Kashmir 180012
KarnatakaMr Pandian M9972544865[email protected]Bharti Airtel Limited, No 55, Divya Shree Towers , Bannerghatta Road Bangalore – 560029
KeralaMr Jayan Menon9995844865[email protected]Bharti Airtel Limited, SL Avenue, N H Bypass Kundanoor Jn, Maradu P O Kochi, 682304, Kerala
MP and ChattisgarhMr. Devendra Jain9981544865[email protected]Bharti Airtel Limited, 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar , Indore, Madhya Pradesh
MumbaiMr. Manish Jain9987244865[email protected]Bharti Airtel Limited, 7th Floor , Interface Building No 7 , Mindspace , Link Road , Malad west , Mumbai – 400064 , Maharashtra
North EastMs. Chandamita Sarma9612906264[email protected]Bharti Hexacom Limited,Modrina Mansion, 1st Floor, Laitumukrah Main Road, Shillong- 793003
OrissaMr. Bipul Chatterjee9937044865[email protected]Bharti Airtel Limited, Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha
Tamil NaduMr. Sureshkumar B9940644865[email protected]Bharti Airtel Limited, No 42/147 and 44/146 Santhome High Road and Rosary Church road, Mylapore Chennai 600004
ChennaiMr. Sureshkumar B9940644865[email protected]Bharti Airtel Limited, No 42/147 and 44/146 Santhome High Road and Rosary Church road, Mylapore Chennai 600004
Delhi NCRMr. Manish Kumar9958444865[email protected]Bharti Airtel Limited, Plot No. 16, Udyog Vihar, Phase – IV, Gurgaon – 122015
GujaratMr. Abhishek Sharma9724544865[email protected]Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380 054
Himachal PradeshMr. Mahender Singh9805044865[email protected]Bharti Airtel Limited, Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009
KolkataMr. Priyawrat Chauhan9831844865[email protected]Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal
Maharashtra and GoaMs. Riju Suji9987244865[email protected]Bharti Airtel limited, Plot No. 3/1, North Tower, ePark, MIDC Knowledge park, Kharadi, Pune- 110014
PunjabMr. Khushwinder Singh9878444865[email protected]Bharti Airtel Limited, Plot No.21, Rajiv Gandhi Technology Park, Chandigarh 160101
RajasthanMr. Anoop Verma9928944865[email protected]Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan
UP EastMr. Prashant Gambhir9794544865[email protected]Bharti Airtel Limited, TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow – 226010
UP West and UttarakhandMr. Prashant Gambhir9997444865[email protected]Bharti Airtel Limited, B38/C1, Sector 57, Noida- 201301 Uttar Pradesh
West BengalMr. Mithun Chowdhurie9831844865[email protected]Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal

Airtel Customer Support Number: Frequently Asked Questions

What is the difference between Airtel prepaid and postpaid?

Compare prepaid and postpaid. With prepaid, you recharge your connection before using any telecom services and with postpaid, you pay after using these services.

How can I upgrade my SIM to Airtel 4G SIM?

You can upgrade to Airtel 4G SIM easily by registering your details at https://www.airtel.in/mnp/ to receive the new Airtel 4G SIM at your doorstep. The new SIM will be sent to you soon and will also have instructions on how to activate the SIM with your number.

How can I get instant help from Airtel customer care support?

For instant Help 24*7: Dial *121# (toll free) for all the airtel services

Where can I contact the Grievance Officer?

You can contact Mr. Nitin Grover on Email – [email protected]el.com or at given address – Airtel Centre, Plot No. 16, Udyog Vihar Phase IV, Gurgaon- 122015

You should contact Nodal Officer Airtel: Mr Pankaj Tewari on Email: [email protected]

Whom can I contact for corporate communication matters?

You can contact the Head-Group Corporate Communications: Mr Raza Khan on Email: [email protected]

For financial statements or investor relations who is the right person to contact at Airtel?

You can contact Head of Investor Relations : Ms. Komal Sharan on Email: [email protected]

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