Are you a Jio prepaid /postpaid subscriber? Aren’t you finding the services provided by Reliance Jio up to the mark? As per our research, Reliance Jio has always been introducing features that are innovative in nature. Subscribers enjoy a lot of benefits and are given maximum priority by Jio. Hence the group enjoys a large customer base. Let us find out. What’s new about Recharge Jio recharge services this time?

A new road of possibilities

Reliance Jio has made their recharges – Prepaid, postpaid and also broadband payments super convenient. While earlier you had to go through the website or app for online payment or go to a dealer to get your mobile recharged, this new feature that has been recently introduced is going to capture the favour of all subscribers.

Jio recharge through Whatsapp – JioCare WhatsApp Chatbot

So what is this new feature that is being talked about so much? Jio has conveniently introduced a WhatsApp platform through which users can make their recharges. It doesn’t matter whether you are a prepaid or postpaid user. Even if you have subscribed to broadband services, this facility is available for recharging the plans.

This feature is named JioCare WhatsApp Chatbot and is rightly given the name seeing how convenient it makes recharging without anyone having to leave their homes.

Jio launched its Whatsapp Services as an aftermath of the valuable investment on behalf of Facebook.

Is the WhatsApp number only for recharging your plans?

No, this new approach allows more than just recharging. You can request and obtain a new Sim card. You can ask for international roaming assistance. And what’s even better? You can also lodge any concerns or complaints you have. They will be addressed as soon as possible. If you find that you are dissatisfied with any of the Jio services, you can get them solved without having to go through the customer call centres. You can also activate Jio SIM portability now with just a WhatsApp message.

Services activated through WhatsApp

1. Recharge Prepaid, Postpaid, Broadband services
2. New Sim request
3. SIM portability request
4. New Jio connection enquiry
5. Additional Jio Services enquiry
6. Enquiry on Jio Fiber services
7. Raising complaints/concerns for better service

What should a subscriber do to recharge via Whatsapp?

We now proceed to see how to recharge Reliance Jio plans through WhatsApp.

• All you have to do is send a message – Hi to the WhatsApp number.
• Add the Jio customer service number to your contact list and save it.
• You can convey your message to this number and request details on the plan tariff you are considering to recharge.

Jio’s customer service number (7000770007)

Message Options offered by Jio Whatsapp to subscribers

When a subscriber sends a message Hi to the Jio WhatsApp number, a number of options for Jio Phone recharge plans are provided. These are given below.

• “Jio SIM Recharge”
• “Get new Jio SIM or Port-In (MNP)”
• “Support for Jio SIM”
• “Support for JioFiber”
• “Support for International Roaming”
• “Support for JioMart”

Payment proceedings

What’s the next step? The subscriber chooses the service he/she requires from the options provided. Then comes the payment part for your Jio number recharge. They are directed to the Jio website and are given a range of payment options.

• GPay,
• PhonePe,
• Amazon Pay,
• Paytm,
• Other sources of e-wallets.

What are the other features provided

The pandemic situation has necessitated spreading awareness and keeping people updated about Covid current trends.

In addition to all other functionalities, Reliance Jio has come up with a humanitarian service that is proving to be the need of the time. With its WhatsApp service, Jio also provides relevant information on Covid. The option is provided as follows:-

Covid vaccine and infoYou get the information about where the vaccination centres near you are. The Jio WhatsApp chat box will require the pin code of your area. And using this, the location and other details of vaccination will be delivered to you. This service is extremely useful for checking whether there is vaccine availability in your location. Since all customers need to do is select an option through WhatsApp, it is proving to be a blessing to many.

Chat LanguageThe bot has been designed to chat with subscribers in English. However, there are options to alter the language to Hindi for now. In the near future, there will be more regional languages included. Jio is working into bringing this into a real possibility soon.

The Competition

Yes, Reliance Jio is in a race. Vodafone Idea has also launched a virtual agent on Whatsapp last year in May. This leading player is also gaining more market share with its innovative ideas. We have to watch and wait to see how far the two telecom giants will be running the race to determine who is leading.

In A Bird’s eye

Here’s a Quick summarised version of how to access the Reliance Jio WhatsApp Bot.

• Save 70 00 77 0007 on your phone
• Send a Hi
• Jio Bot offers a catalogue of services.
• Jio SIM recharge
• New Jio SIM or port-in using MNP,
• Support for Jio SIM,
• Support for Jiofiber,
• Support for international roaming
• Support for JioMart
• The bot communicates in English as well as Hindi currently. More languages will be added soon.
• Once a paid service is chosen, users are directed to the Ji website to make the payment.

Summary

We have seen the huge impact Reliance Jio has achieved through its Whatsapp platform. Jio subscribers have now managed to get complete control over services offered by Jio through WhatsApp. Recharge Jio recharge has become quite easy with the new launch of WhatsApp services. This new feature helps save time and is extremely convenient to subscribers. We hope to get your feedback after you use the WhatsApp service offered by Jio. Feel free to update your experience. Waiting to hear from you soon.