Sun Direct is one of the four major DTH players serving the 1.3 billion Indian population with a current market share of 15.83%. Since its inception in 2007, it has garnered over 16 + million subscribers, a testimony of how fast the company is growing.

According to the Performance Indicator Report (October-December 2019 quarter) released by the Telecom Regulatory Authority of India (TRAI), the top DTH players in India included Tata Sky (31.80% market share), Dish TV (30.55% market share), Airtel (23.31% market share), and Sun Direct (14.35% market share).

Did you know that Sun Direct was the first market player to adopt the advanced MPEG-4 technology offering better compression and strong signal?

In February 19, TRAI introduced a fresh DTH and cable operating framework that mandated users to pick individual channels or bouquet plans of their choice.

Many users then faced the question of how to add or remove channels in Sun Direct. Well, Selectra is here to assure you that the Sun Direct channel selection process is easy and seamless. So don’t worry if you have added the wrong channels to your pack or missed out on some favorite ones.

Our step-by-step guide will cover all the available ways to act upon these changes via Website, Mobile Application, SMS, or Customer care.

In what all different ways can I Add or Remove Sun Direct Channels?

The Sun Direct platform has over 240 channels. You can add or remove channels in essentially three (3) ways:

• You can do it online by visiting the Sun Direct website
• You can send an SMS
• You can use the Sun Direct Mobile App on your Android or iOS device
• You can make a call on Sun Direct customer care number.

Now, let us get into the nitty-gritty of these three ways!

Adding and Removing Channels in Sun Direct: Official Website

Users that find adding/removing channels easy on the official website, this section is for you.

You can follow the below steps to get going:

1. Open your browser either on your phone or laptop and visit the official Sun Direct website.
2. Next, you will see ‘My Account’ on the top right corner of the landing page
3. Click on the ‘My Account.’
4. You will then be asked to do your Sun Direct log in or sign in.
5. Keep your registered mobile number, smart card number, or customer ID number handy.
6. To add channels – you can select your preferred bouquets or Sun Direct Ala-Carte (Add-on) channel and make the payment for the same.
7. To remove channels, go to the ‘Subscription Pack’ page, select the channel you wish to remove and confirm!

How to Add Channels in Sun Direct via Sun Direct Mobile App

In today’s era where mobile applications rule our shopping world, DTH service providers are not left behind. Most of them, if not all, have dedicated mobile applications available on Google Playstore and Apple Store to help customers experience a seamless buying journey.

If you wish to modify your Sun Direct channel recharge, then follow the below steps:

1. Install the Sun Direct App on your phone.
2. Next, Sign-up or log into your account with your Registered Mobile Number, Smart Card number, or Customer ID number.
3. When you land on the home page, you will see ‘Subscription Packs’ on the top right.
4. Click on ‘Subscription Packs.’
5. Now you can add your desired channels from the exhaustive list and make the payment before checking out. When checking out, you will be asked to add your Smart Card number and password. The password for which is a standard ‘password’ for everyone.
6. To remove any undesired channels, go to the app and click on ‘My Account and see the list of subscribed channels. Then, remove the channels that you want to let go of and save the changes.

Ensure that your Sun Direct account has some balance from where the payment for the new channels can be made.

Adding or removing channels in Sun Direct mobile app is practically a 2-3 min job. Try it.

How to Add Channels in Sun Direct via SMS

If you are not a browser person and like to follow short processes, then SMS services are at your service to help you add or remove channels.

You can do so by opening up the messaging app of your registered mobile number and sending an SMS to 9600058585, including the channel code.

You can use the below format to add a new pack to your Sun Direct subscription

Type ADD

How to Remove Channels in Sun Direct via SMS

Similarly, if you wish to use SMS services to remove or deactivate undesirable channels in your pack, send an SMS to 9600058585 from your registered mobile number and include your channel code in the text.

You can use the below format to remove a channel from your Sun Direct subscription

Type DROP

Adding and Removing Channels in Sun Direct: Customer Care

If you want to personalize the channel selection process, then Sun Direct Customer Care is your best bet. Pick up your registered mobile number and dial 1800 123 7575 or 1800 103 7575. Alternatively, you can also choose to give a missed call to 7601012345 from your registered number and request a callback.

Once you are connected to a customer care rep, feel free to discuss in detail all the additions and reductions you’d like to make to your Sun Direct channel selection.

Conclusion

We hope that now you will be able to add or remove channels from your existing Sun Direct pack without any hassles. So please choose the best suitable way to go about it. We have explored all possible options: website, mobile app, SMS, or customer care.