Hathway Digital Cable TV Customer Care Number
Hathway is one of India’s largest multi operating system (MSO), with the highest market presence across various regions. It’s transmits directly to subscriber’s homes and offers digital cable television services across 350 cities and major towns in India.
Hathway Customer Care Number and Contact Details
- Office Headquarters: Hathway Digital Private Limited
B Wing, 10th Floor, Trade World, Kamala Mill Compound, Lower Parel West, Mumbai – 400013 - Phone Number: 0120-6836404
- Fax:+91-22-24933355
- Email ID: [email protected]
The customer care number can be contacted for any of the following purposes:
- To know about the different channel bouquets
- To know about the means to pay the bill
- To know about how to change the subscription package
- To know about cancellation of their subscription
- To solve any issues related to interruptions, recharge etc
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Hathway Delhi Plans
Users can contact the support between 08:00 hrs and 22:00 hrs on all days of the week. Hathway provide services in the regional language of the service area in addition to Hindi and English. If you are a DTH subscriber, keep your customer ID ready with you to get quick solutions from customer care.
Hathway Digital TV customer care toll-free number: 1800-419-7900 .
Hathway Cable TV Customer Care and Complaint Process
- Through Local Call Centre
- Through Nodal Officers.
- Through LCOs ( Local Cable Operators)
You can easily reach out to the Hathway Digital TV customer care service with the details mentioned below:
Hathway Local Call Centre Contact Number
State/City Phone Number Delhi 0120-6836401 Uttar Pradesh 0120-6836402 Haryana 0120-6836406 Maharashtra 0120-6836404 Rajasthan 0120-6836405 Madhya Pradesh 0120-6836403 Chhattisgarh 0120-6836407 Karnataka 080-68127001 Andhra Pradesh 0120-6836401 Telangana 0120-6836401 Odisha 067-47145050 Sikkim 033-40302444 West Bengal 033-40302444 Hathway Nodal Officer Contact Details
State/City Name of the Nodal Officer Contact Details Maharashtra Mr. Tushar Thange Email ID: [email protected]
Mobile No.: 9833717729
Address: Trade World Bldg., B-Wing, 10th Floor, Kamala
Mills Compound, Lower Parel (West), Mumbai-400013.Telangana Mr. Leslie Pereira Email ID: [email protected]
Mobile No.: 9346996818
Address: 603, 604 Mahaveer Chambers, Liberty Cross
Road,Himayath Nagar Hyderabad- 500029.Haryana Ms. Roopali Mathur Email ID: [email protected]
Mobile No.: 09582455648
Office Tel No.: (011) 47737400
Address: Plot No. B-1 / G-3, AMP Motors,Mohan Cooperative Industrial Estate,
Main Mathura Road, New Delhi-110044.Karnataka Mr. Selvin Kumar Email ID: [email protected]
Mobile No.: 9133537375
Address: Hathway House,137/138, Infantry Road,
Bangalore-560001Madhya Pradesh-Bhopal Mr. Aditya Dixit Email ID: [email protected]
Mobile No.: 9893309818
Office Tel No.: (0755) 2766094 / 95
Address: Jyoti Cineplex, 2nd Floor,
Zone I, MP Nagar, Bhopal-462011Madhya Pradesh-Indore Mr. Jayant Agarwal Email ID: [email protected]
Mobile No.: 9826050366
Office Tel No.: (0731) 4232001
Address: 2nd Floor, Dainik Bhaskar Building,
AB Road, Indore-452008Madhya Pradesh-Jabalpur Ms. Jyoti Tiwari Email ID: [email protected]
Mobile No.: 8889747788
Office Tel No.: (0761) 4000211
Fax No.: (0761) 2450100
Address: 1st Floor, 123,Manukalp Building Rameshwar
Nilay, Napier Town, Jabalpur (M.P)-482002New Delhi Ms. Roopali Mathur Email ID: [email protected]
Mobile No.: 9582455648
Office Tel No.: (011) 47737400
Address: Plot No. B-1 / G-3, Mohan Co-operative
Industrial Estate, Main Mathura Road, New Delhi110044Rajasthan Mr. Kuldeep Singh Rathore Email ID: [email protected]
Mobile No.: 9829050990
Office Tel No.: (0141) 2763056
Address: 20 to 28, Fifth Floor, Manglam Electronics
Market, Mansarowar Link Road,Riddhi Siddhi Crossing, Jaipur-302018.Uttar Pradesh Ms. Roopali Mathur Email ID: [email protected]
Mobile No.: 9582455648
Office Tel No.: (011) 47737400
Address: Plot No. B-1 / G-3, Mohan Co-operative
Industrial Estate,Main Mathura Road, New Delhi,110044West Bengal Mr. Shantanu Chakraborty Email ID: [email protected] Mobile No.: 9073352880
Office Tel No.: (033) 40302428
Address: Ecostation, 2nd Floor, Plot No. – 7,
Block –BP, Sector – V, Salt Lake, Kolkata – 700091Hathway Nodal Officers for communicating with LCOs
State District Contact Details West Bengal 24 Parganas North Santanu Chakraborty
Email:[email protected]24 Parganas South Nadia Hoogli Howrah Kolkata Delhi Delhi Mr. Sanjay Gupt
Email:[email protected]Ghaziabad Mr. Saurabh Singh
Email:[email protected]Maharashtra Aurangabad Mr. Amardeep Ajgaokar
Email:[email protected]Mumbai-South Mr.Vispy Bharucha
Email:[email protected]Mumbai-Rest of Maharashtra Mr.Amrit Sharma
Email:[email protected]Nashik Mr.Dilip Sanap
Email:[email protected]Pune Mr. Deepak Srivastava
Email:[email protected]Thane Mr.Vatan Pathan
Email:[email protected]Karnataka Mysore Ashok Kumar
Email:[email protected]Uttar Pradesh Agra Mr. Sanjay Gupta
Email:[email protected]Allahabad Mr. Amit Tripathi
Email:[email protected]Faridabad Mr. Gaurav Jain
Email:[email protected]Madhya Pradesh Bhopal Ms. Apurva Parikh
Email:[email protected]Indore Mr. Jayant Agarwal
Email:[email protected]Jabalpur Ms. Jyoti Tiwari
Email:[email protected]Rajasthan Jaipur Mr. Mukesh Pareek
Email:[email protected]Andhra Pradesh Hyderabad Mr. Manish Mathur
Email:[email protected]Bangalore Shree Mr.J Srinivas
Email:[email protected]Indranagar,Rt Nagar / Vidiyarayanpura Mr. V R Manjunath
Email:[email protected]Malleshwarm Hub,Indira Nagar Hub,Penya Hub,
Yelahnka Hub,Jainagar HubMr.Manjunath P
Email:[email protected]Koramangala/Rajajinagar Mr. Arun Kumar
Email:[email protected]Kamanahalli/Basavanagudi Mr. Rajesh OK
Email:[email protected]Hathway Customer Complaint Re-dressal Process
The complaint redressal process can be accomplished through 3 point of contact:
- Complaint redressal through Nodal Officer
- Complaint redressal through web based management system
- Complaint redressal through customer care centre.
Complaint redressal through Nodal Officer
If the subscriber is not satisfied with the service provided by the customer care executive, he/she can reach out to the nodal officer. The nodal officer will issue an acknowledgement of the complaint received and redress within 10 days from the date of complaint received.
Complaint redressal through web based management system
Subscribers can register their complaint through a web based complaint management system, www.selfcare.hathway.com, with account number or registered mobile number. All complaints are addressed within 8 hours provided they are received within office working hours.
Complaint redressal through customer care centre
It is an Interactive Voice Response System (IVRS) for complaint registration.
- Select the language
- Choose the type of complaint
- Select the sub menu options and complaint requests, or you can also directly connect with customer care support.
Hathway Digital Cable TV:Frequently Asked Questions
What is the procedure for relocation of the digital TV connection?
You can request your local cable operator for moving the connection to a new city within a period of seven days from the date of receipt of such request. It should be taken care of, it being permissible.
How to register Hathway hybrid set-top box?
To register the hybrid set-top box, visit the link:https://services.hathway.net/hybrid-box-activation-form and complete the steps to complete the registration. Hathway hybrid box contains several OTT apps like Youtube, Netflix, ZEE5, VOOT, SONY LIV and more. It comes with a voice enabled remote that supports Google Assistant.
How I can purchase a new remote control?
You can easily buy a new remote control through your local cable operator or contact directly to raise the request.
How can I temporarily disconnect the Hathway Digital Cable TV services?
Users can temporarily disconnect the digital cable TV services for 1 month. If it exceeds this time duration, user might have to pay Rs. 25 for restoration of the connection.
Hathway Digital TV Recharge Plans
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